Carrier FAQs

QUESTION:  How will I get paid?

ANSWER: Once the accounting department has received your complete and legible paperwork without any claims or discrepancies, Choptank will make payment to you through an ACH direct deposit into your bank account based on our standard terms. We also offer several Quick Pay options to fit your needs.

 

QUESTION:  How quickly will I get paid?

ANSWER: We offer many options to fit your needs that range from less than 3 days up to 2 weeks.

 

QUESTION: What is the best way to send you the proper paperwork such as bill of ladings, lumper receipts, proof of deliveries, etc?.

ANSWER:  There are several ways you can send us the necessary paperwork to ensure payment.

  • TransFlow – Please use CKTH as the company code
  • Fax to 410-673-2724
  • E-mail to ebilling@choptanktransport.com
  • Mail (FedEx, UPS, USPS) PO Box 99 Preston MD 21655 or for FedEx, send to: 3601 Choptank Road Preston MD 21655

 

QUESTION: How can I check my payment status?

ANSWER: Delays in paperwork are often due to missing information. Please double-check that all BOLs, PODs and lumper fees have been sent to us. To check on the status of your payment, call our customer service number at 800.568.2240. You’ll be prompted to dial “5” before you dial accounting customer service’s extension 837.

 

TECHNOLOGY TO MAKE YOUR LIFE EASIER

TRUCKER TOOLS

A free GPS-based smartphone app to track freight in real-time every 5 minutes, minimizing the need for check calls. Our carriers love it. You can download the app here.

 

BUILT-IN GPS TECHNOLOGY

Most accurate Geofence alerts for Pickup & Delivery; Real-time ETAs with traffic & weather; Fully compliant EDIs; Full route maps.

 

DRIVERS LOVE IT!

Optimized for data and battery; Many free tools to help drivers on the road!

 

FULLY AUTOMATED & HANDLES TL/LTL/MULTI-STOP LOADS

Fully automated tracking along with auto start & stop without depending on driver; Handle all types of loads, truck breakdowns and relay loads.

TWO-WAY COMMUNICATION

Instantly communicate with driver through app; Receive driver inputs for weight of load, number of pieces, reefer temp and many more in real-time.

 

MACROPOINT

If you opt to sign up for Macropoint, you will receive a text message asking permission to be connected. Please contact our carrier services for full instructions.

MacroPoint provides:

  • Eliminate or reduce the need for check calls to and from your customers
  • Provide your customers with a single source for all location-related information
  • Fully-Automated System — you aren’t responsible for reporting load status
  • Hardware-Free Solution — MacroPoint is compatible with the equipment you already use
  • Instant-On Connectivity — once installed, there are no further steps you need to take
  • Meets Today’s Requirements — gain access to a larger network of shippers and brokers
  • Proven.
  • Reliable.
  • Service
  • Award-winning third party logistics provider for 20+ years, serving many Fortune 500 customers and providing reliable results on a daily basis.
  • With a pool of over 19,000 carriers and a 97% on time delivery rate, our results speak for themselves.
  • In a service industry we have to be the best. Continuous training and top notch technology keep our talented employees on their A-game.