QUESTION: How will I get paid?
ANSWER: Once the accounting department has received your complete and legible paperwork without any claims or discrepancies, Choptank will make payment to you through an ACH direct deposit into your bank account based on our standard terms. We also offer several Quick Pay options to fit your needs.
QUESTION: How quickly will I get paid?
ANSWER: We offer many options to fit your needs that range from less than 3 days up to 2 weeks.
QUESTION: What is the best way to send you the proper paperwork such as bill of ladings, lumper receipts, proof of deliveries, etc?.
ANSWER: There are several ways you can send us the necessary paperwork to ensure payment.
- *PREFERRED METHOD* E-mail to firstname.lastname@example.org
- Fax to 410-305-7210
- TransFlow – Please use CKTH as the company code
- Mail (FedEx, UPS, USPS) PO Box 99 Preston MD 21655 or for FedEx, send to: 3601 Choptank Road Preston MD 21655
QUESTION: How can I check my payment status?
ANSWER: Delays in paperwork are often due to missing information. Please double-check that all BOLs, PODs and lumper fees have been sent to us. To check on the status of your payment, call our customer service number at 800.568.2240. You’ll be prompted to dial “5” before you dial accounting customer service’s extension 837.
QUESTION: What if I have questions about being set-up as a Choptank Carrier or about the carrier packet?
ANSWER: Please refer to our knowledge base on all related questions. It’s up to date and you should be able to find what you’re looking for, if not, please feel free to contact carrier relations.