Carrier FAQs

QUESTION:  How will I get paid?

ANSWER: Once the accounting department has received your complete and legible paperwork without any claims or discrepancies, Choptank will make payment to you through an ACH direct deposit into your bank account based on our standard terms. We also offer several Quick Pay options to fit your needs.

QUESTION:  How quickly will I get paid?

ANSWER: We offer many options to fit your needs that range from less than 3 days up to 2 weeks.

QUESTION: What is the best way to send you the proper paperwork such as bill of ladings, lumper receipts, proof of deliveries, etc?.

ANSWER:  There are several ways you can send us the necessary paperwork to ensure payment.

• *PREFERRED METHOD* E-mail to ebilling@choptanktransport.com
• Fax to 410-305-7210
• TransFlow – Please use CKTH as the company code
• Mail (FedEx, UPS, USPS) PO Box 99 Preston MD 21655 or for FedEx, send to: 3601 Choptank Road Preston MD 21655

QUESTION: How can I check my payment status?

ANSWER: Delays in paperwork are often due to missing information. Please double-check that all BOLs, PODs and lumper fees have been sent to us. To check on the status of your payment, call our customer service number at 800.568.2240. You’ll be prompted to dial “5” before you dial accounting customer service’s extension 837.

QUESTION: What if I have questions about being set-up as a Choptank Carrier or about the carrier packet?

ANSWER: Please refer to our knowledge base on all related questions.  It’s up to date and you should be able to find what you’re looking for, if not, please feel free to contact carrier relations.

TECHNOLOGY TO MAKE YOUR LIFE EASIER

TRUCKER TOOLS

A free GPS-based smartphone app to track freight in real-time every 5 minutes, minimizing the need for check calls. Our carriers love it.

BUILT-IN GPS TECHNOLOGY

Most accurate Geofence alerts for Pickup & Delivery; Real-time ETAs with traffic & weather; Fully compliant EDIs; Full route maps.

DRIVERS LOVE IT!

Optimized for data and battery; Many free tools to help drivers on the road!

FULLY AUTOMATED & HANDLES TL/LTL/MULTI-STOP LOADS

Fully automated tracking along with auto start & stop without depending on driver; Handle all types of loads, truck breakdowns and relay loads.

TWO-WAY COMMUNICATION

Instantly communicate with driver through the app; Receive driver inputs for weight of load, number of pieces, reefer temp and many more in real-time.

Download the app: